Policy
Thank you so much for entrusting your pet to Four Paws and a Tail. Your trust is something that is not taken lightly and every effort will be made to honor that trust.
Policy Agreement
The following are policies and procedures that require your acceptance.
WE ARE HOUSE-CALL GROMMERS
What you should expect that we actually come into your home to groom, with our equipment and provide everything except the tub, electricity and water. We clean up the mess and leave you with a happy & sparkling clean dog!
CLEANING
Four Paws and a Tail respects your home and will strive to leave it as found. However, because of the nature of dog hair, a 100% hair free guarantee is not possible. We also make every effort to prevent a drainage clog, but we will not be held responsible if a clog is produced from pet hair.
PROPERTY
Four Paws and a Tail will not be responsible for any damage caused to your property unless it is caused by groomer's negligence. Examples would would be faulty electrical wiring or water pipes, damage caused by your pet while in our care or consequences if someone in your home tripping over our equipment.
SAFETY
Four Paws and a Tail has had experience in handling pets of many different temperaments. To ensure the safety of your pet and the groomer, a soft muzzle may used. In rare cases, services may be stopped mid-groom or refused altogether if the pet shows signs of aggression or is uncooperative and unmanageable. The customer may be held responsible to pay for the portion of the groom completed and/or a $25 trip fee.
ACCIDENT/EMERGENCIES
Four Paws and a Tail regards the safety of your pet as a top priority, however, accidents can occur. Sharp objects and equipment with unfamiliar noises are used during the grooming process and you understand there is risk of injury if your dog does not remain still, is aged, prone to anxiety, has pre-existing health conditions. In the event of any accident or emergency, Four Paws and a Tail will notify the owner(s). This form permits Four Paws and a Tail to call or take your dog(s) to a veterinarian if necessary, if you are not available to do so. You will not hold Four Paws and a Tail liable for any injury caused by a pre-existing condition affecting the dog whether or not such condition is known.
COMMUNICATION
Communication is vital to a healthy relationship, so if you have any problems with your groom, please notify us within 24 hours after your appoinment and we will do our best to resolve your concern.
Call Four Paws and a Tail at 561-543-1068
CANCELATIONS
Please gives us at least 48 hours notice if you need to cancel or reschedule. We reserve the right to change a $25 cancellation fee if proper notice is not given.
PAYMENT
Cash, Checks and Zelle are acceptable forms of payment. All payments are due at the time services are rendered.
PROCEDURES
The following are Four Paws and a Tail procedures & requirements:
A current copy if rabies vaccination record is required before grooming.
A quiet comfortable are large enough to set-up a 24x48 grooming table with ample room around and a counter/tables/shelf with electrical outlets should be nearby as well.
Distractions should be kept at a minimal to help avoid injury to your pet. It is best if no one is in viewing site of your pet. You are welcome to quietly sit and watch if this does not cause the dog to react in a way counter-productive to his groom.
A tub/shower/sink with running water to accommodate the bath of your pet.
MATTING
The need to remove matted hair on a pet is an extreme necessity. When a coat becomes tangled beyond the ability to brush or comb throughit, the most humane method is to shave off the matted hair. Shaving may seem severe, but it is the fastest and least stressful way to groom a matted pet. Please do not confuse the term "shaving", it is not like a man getting a close shave with a razor, there is still some hair left. It can range from 1/2 to 1/16. Owner will not hold Four Paws and a Tail liable for any inquiries incurred due to skin and coat neglect (see below).
MATTED COATS CAN CAUSE THE FOLLOWING PROBLEMS:
Skin irritation caused by dirt, dander, bodily fluids trapped under matted hair.
Sores and hair loss: As mats get tighter, they eventually pull out of the skin, causing bald spots and sore skin.
Razor burn and nicks/cuts are possible when the matting is is so tight. We try to do our best to prevent this, but sometimes it can happen.
Sunburn if the dog is kept outside for long periods of time.
Intense irritation/itching after the groom due to air getting at the skin for the first time.
It is not uncommon to find pre-existing conditions such as hot spots, sores, and other skin issues once the matted coat is removed.
There is also a chance that your pet's skin may become irritated from being clipped so close.
Ear bruising (also called hematomas) due to excessive head shaking after removal of mats can occur.